Due to the nature of food products and for hygiene and safety reasons, we are unable to accept returns of honey or other edible products unless they are damaged, defective, or incorrectly supplied. This is in accordance with standard food safety regulations.

If your honey arrives damaged, leaking, or in a condition that suggests it has been compromised during transit, please contact us within 48 hours of receipt at [email protected] with your order number and photographs of the damage. We will arrange a replacement or refund at our discretion.

For non-food items such as beekeeping equipment and supplies, you may return unused, unopened items in their original packaging within 14 days of receipt for a refund or exchange, provided the items are in the same condition as when they were delivered.

To initiate a return, please contact us at [email protected] with your order number and reason for return before sending any items back. We will provide you with return instructions. Items returned without prior authorisation may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty or was incorrectly supplied, in which case we will cover the cost of return.

If any item arrives damaged or is found to be faulty, please notify us within 48 hours of delivery at [email protected]. Please include your order number, a description of the issue, and clear photographs of the damage or fault.

We will assess the situation and, where the fault is confirmed, offer you a replacement, repair, or full refund as appropriate. We reserve the right to request the return of the faulty item before processing a refund or replacement.

If you receive an item that is different from what you ordered, please contact us within 48 hours of receipt. We will arrange for the correct item to be sent to you and, where necessary, arrange collection of the incorrect item at no cost to you.

For international orders, the same principles apply; however, please be aware that return shipping for international orders can be costly and time-consuming. We encourage international customers to contact us before returning any items so we can explore the most practical resolution.

We are not responsible for items lost or damaged in transit during a return. We recommend using a tracked and insured shipping service for any returns.

Once a return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–14 business days and credited to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

The following items cannot be returned: opened or used food products (unless damaged or defective); items not in their original condition or packaging; items returned more than 14 days after delivery (for equipment); and perishable goods.

To initiate a return or refund, or if you have any questions about this policy, please contact us at [email protected] or call +260 963 770 161. We are committed to resolving all issues as quickly and fairly as possible.