BigSource Products Limited is a company registered in Zambia, operating from Farm 27696, Mkushi, Central Province, Zambia. We produce and supply raw honey and beekeeping equipment to customers in Zambia and internationally.

For any privacy-related queries, you may contact us at: [email protected] | +260 963 770 161 | Farm 27696 Mkushi, Zambia.

We may collect the following categories of personal information: (a) Identity data — your name, username, or similar identifier; (b) Contact data — your email address, telephone number, and delivery address; (c) Transaction data — details of products you have purchased from us and payment records; (d) Technical data — your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform; (e) Usage data — information about how you use our website and services; (f) Marketing and communications data — your preferences for receiving marketing communications from us.

We collect this information when you register on our site, place an order, subscribe to our newsletter, fill in a contact form, or otherwise interact with us.

We use your personal information to: process and fulfil your orders, including arranging delivery and sending order confirmations; manage your account and provide customer support; send you marketing communications where you have opted in to receive them; improve our website, products, and services; comply with our legal obligations; and prevent fraud and ensure the security of our site.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small text files placed on your device by your web browser. We use essential cookies (necessary for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant advertising).

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For full details, please see our Cookie Policy.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business — such as payment processors, delivery partners, and email service providers — subject to confidentiality agreements.

We may also disclose your information where required by law, to enforce our site policies, or to protect the rights, property, or safety of BigSource Products Limited, our customers, or others.

As an international business, your personal data may be transferred to and processed in countries outside Zambia. Where we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for seven years in accordance with Zambian commercial law.

You have the right to: request access to your personal data; request correction of inaccurate data; request erasure of your data where there is no lawful basis for us to continue processing it; object to processing of your data for direct marketing purposes; and withdraw consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. The date of the most recent revision will always be shown at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

BigSource Products Limited | Farm 27696 Mkushi, Central Province, Zambia | Email: [email protected] | Phone: +260 963 770 161