Return & Refund Policy for MyBigSource.com

Last Updated: September 14, 2025

Thank you for shopping at MyBigSource.com. We strive to ensure you are completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds. By purchasing from us, you agree to this policy.

1. Returns & Refunds Eligibility

General Conditions:

• To be eligible for a return and refund, your item must be unused, in the same condition that you received it, and in its original packaging.
• You must initiate the return within 30 days of receiving your order.
• You will need the original receipt or proof of purchase.

Non-Returnable Items:
Certain items are exempt from being returned for hygienic, safety, or digital nature reasons:

• Gift cards
• Downloadable software, digital products, or subscription services
• Personal care items (e.g., cosmetics, wellness products)
• Items on final sale or clearance (must be clearly marked at purchase)

2. Return Process

To start a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] within the return window. Include your order number and the reason for the return.
2. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns without an RMA number will not be accepted.
3. Ship the Item: Carefully package the item(s) and mail them to the address we provide. We recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the item until it reaches our warehouse.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive a credit within 10-14 business days, depending on your card issuer’s policies.
• Partial Refunds: We may issue a partial refund for any item not returned in its original condition, is damaged, missing parts, or shows signs of use beyond what is necessary to inspect the product.

4. Shipping Costs & Restocking Fees

• Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to our error (e.g., you received the wrong or a defective item).
• Restocking Fee: We do not charge a restocking fee for eligible returns.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for this reason, please contact us at the email above, and we will guide you through the process.

6. Late or Missing Refunds

If you haven’t received your refund after 14 business days, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. If you still have not received your refund, please contact us at [email protected]

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

8. Contact Us

For any questions about your return or this policy, please contact our customer service team:

• Email: [email protected]
• Hours: Monday-Friday, 9:00 AM – 5:00 PM CAT